Kaiser ambulance claim form

Transportation Services

Our Mission

Our vision is to create a seamless user experience where we provide KP Members convenient and easy access to timely Transportation Services.

Services Available

We cover services of a licensed ambulance at no charge anywhere in the world without prior authorization (including transportation through the 911 emergency response system where available) in accordance with your insurance coverage if one of the following is true:

• Your medical condition was an emergency medical condition, which required ambulance services
• The doctor who is treating you finds that you must be moved to another facility because your emergency medical condition is not stabilized, and you cannot get the care you need at the treating facility

If you get a bill or had to pay for 911 emergency transport services you must file a claim with KP for reimbursement consideration.

We cover non-emergency medical transportation (NEMT) inside the Kaiser Permanente service area, when you cannot get to your medical appointment by car, bus, train, or taxi, due to your medical or physical condition. For many of our Members non-emergency medical transportation is only covered benefit via an ambulance mode of service.

If you have Medi-Cal benefits assigned to KP in addition to covered ambulance service, you are also eligible to receive Gurney Van and or Wheelchair Van services.

• A wheelchair van or gurney van if a plan doctor finds that transport by car, taxi, or bus (or other public or private transport) might harm your health. These services are covered only when they are needed to transport you to or from covered services.

Modes of Transportation

Non-medical transportation

Medicaid assigned recipients who have assigned their plans to KP are eligible to receive covered curb-to-curb Non-Medical Transportation (NMT) and may call the number below.

1-844-299-6230

Non-emergency medical transportation

Medicaid assigned recipients who have assigned their plans to KP are eligible to receive covered Non-Emergency Medical Transportation (NEMT) and may call the number below.

1-833-226-6760

For further information, KP members 2 should call the Member Service Contact Center number listed below to learn your benefit eligibility for transportation.

2 Medicaid beneficiaries not assigned to Kaiser Permanente should call their plan’s respective Helpline and/or county Medi-Cal office for eligibility guidance.

Southern California:

1-800-464-4000

Hawaii:

1-800-651-2237

Learn More

• Shop Our Plans
• Easier Health Care
• Specialty Care
• Maternity
• Thrive Together

Our Regions

• Northern California
• Southern California
• Colorado
• Georgia

• Hawaii
• Mid-Atlantic States
• Oregon/Washington

Visit Our Other Sites

• kp.org
• Individual & Family Plans
• For Businesses
• Medicare
• Medicaid
• For Federal Employees
• Health Care Reform
• Careers
• About us

Legal

• Accessibility
• Terms & Conditions
• Technical Information
• Privacy Statement
• Nondiscrimination Policy

© 2014 - 2024 Kaiser Permanente

*Most features are available only to members receiving care at Kaiser Permanente medical facilities.

Kaiser Permanente health plans around the country: Kaiser Foundation Health Plan, Inc., in Northern and Southern California and Hawaii • Kaiser Foundation Health Plan of Colorado • Kaiser Foundation Health Plan of Georgia, Inc., Nine Piedmont Center, 3495 Piedmont Road NE, Atlanta, GA 30305, 404-364-7000 • Kaiser Foundation Health Plan of the Mid-Atlantic States, Inc., in Maryland, Virginia, and Washington, D.C., 2101 E. Jefferson St., Rockville, MD 20852 • Kaiser Foundation Health Plan of the Northwest, 500 NE Multnomah St., Suite 100, Portland, OR 97232 • Kaiser Foundation Health Plan of Washington or Kaiser Foundation Health Plan of Washington Options, Inc., 601 Union St., Suite 3100, Seattle, WA 98101